The Holy Grail: Brand Loyalty

A new Gartner, Inc. survey1 found that 87% of business leaders expect to increase organization investment in sustainability over the next two years. As packaging professionals, we can help customers reach their sustainability goals while continuing to meet day-to-day business needs. As companies prioritize sustainability, its importance grows across organization departments – all of which have different day-to-day business needs to consider. Understanding customers’ unique motivations and needs will help guide impactful conversations. What are their goals? How do they measure success? What keeps them up at night?

Siding with Amazon, a federal appellate court refused to revive a class-action complaint alleging that the company wrongly targets ads to consumers based on their interactions with Alexa-enabled devices. In an unsigned opinion issued Thursday, a three-judge panel of the 9th Circuit Court of Appeals upheld U.S. District Court Judge Barbara Rothstein's ruling that Amazon notified users about its practices in a privacy policy. “The district court correctly found that Amazon disclosed the relevant conduct in its privacy notice,” Circuit Judges Danielle Forrest, Patrick Joseph Bumatay and District Court Judge James Donato wrote.

How is your brand committed to sustainability? How are you communicating that to your audience? More and more, consumers are making their voices heard. They care about the environment, and they want the brands they support to share that concern. As marketers, we have a responsibility not only to this audience, but to the planet itself. A commitment to sustainability – to limiting carbon footprint, to using recycled materials – is a vital part of a brand’s communication strategy. And as you approach marketing your sustainability efforts, remember these four vital pillars: Authenticity; Engagement; Humanity; Transparency. read more at: https://www.jschmid.com/blog/marketing-sustainability/