The Postal Regulatory Commission (Commission) issued its analysis of the United States Postal Service (Postal Service) Fiscal Year (FY) 2023 Annual Performance Report and FY 2024 Performance Plan.
The Commission’s in-depth analysis reviewed the Postal Service’s four performance goals: 1) High-Quality Service, 2) Excellent Customer Experience, 3) Safe Workplace and Engaged Workforce, and 4) Financial Health. Overall, in FY 2023, the Postal Service did not meet any of its performance goals.
Specifically,
*The Postal Service did not meet six of eight public performance indicators for the High-Quality Service performance goal, which measures on-time delivery of mail and packages.
*The Postal Service did not meet three of the eight performance indicators for the Excellent Customer Experience performance goal, which measures customer satisfaction.
*The Postal Service did not meet any of the performance indicators for the Safe Workplace and Engaged Workforce and Financial Health performance goals.
As required by law, every year the Commission reviews whether the Postal Service has met its goals and may provide recommendations related to protecting or promoting the public policy objectives established by Congress for the postal system. The full report, including an appendix containing the Commission’s findings and recommendations for each goal, is available on the Commission’s website at www.prc.gov.
details at: https://www.prc.gov/press-releases/postal-regulator-releases-report-evaluating-usps-fy-2023-performance-report-and-fy