PRC Analyzes USPS FY 2022 Performance Report and FY 2023 Performance Plan
Overall, the Commission’s report provides an in-depth analysis and several recommendations regarding each of the Postal Service’s four performance goals: *The Postal Service partially met the High-Quality Service performance goal because it met seven of the eight targets for the High-Quality Service performance indicators. In FY 2022, the Postal Service failed to meet its target for Single-Piece First-Class Mail, 3-5-Day. *The Postal Service partially met the Excellent Customer Experience performance goal because it exceeded targets for three performance indicators (Business Service Network, Customer Care Center, and usps.com) but missed targets for five other performance indicators. *The Postal Service partially met the Safe Workplace and Engaged Workforce performance goal because it exceeded the FY 2022 Total Accident Rate target but missed the FY 2022 Grand Mean Engagement Score target. *The Postal Service met the Financial Health performance goal because the FY 2022 Controllable Income (Loss) result was better than the target.