Google Sued Over AI-Powered Assistant, Again (mediapost.com)

Google has been hit with a second privacy lawsuit over its Google Cloud Contact Center AI — an artificial intelligence service used at call centers operated by some outside companies.

In a complaint filed this week in U.S. District Court for the Northern District of California, California resident Christopher Barulich alleges that Google “secretly wiretapped” phone calls he placed to Home Depot.

He adds that Google used its technology to transcribe and analyze the conversation, and suggest potential replies to the Home Depot agent who was on the phone.
more at: https://www.mediapost.com/publications/article/399082/google-sued-over-ai-powered-assistant-again.html

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