Seniors and Consumer Groups Petition to Cabinet Restore Paper Billing for Koodo Wireless Customers
The Public Interest Advocacy Centre (PIAC) and the National Pensioners Federation (NPF) filed yesterday a Petition to Cabinet of the Federal government to reverse the Canadian Radio-television and Telecommunications Commission’s (CRTC) decision to allow Koodo Mobile (owned by TELUS Communications Inc.) to change their customers’ monthly bill from paper to electronic format. “Canadian consumers deserve a paper bill if they want or need one,” said John Lawford, Executive Director and General Counsel of PIAC. “The CRTC and wireless companies pretend that seniors and others will not be hurt but that’s not what we heard,” he added. PIAC and NPF’s Petition asks the government to reverse the CRTC’s decision in order to ensure that customers know what their bill is, to be able to control their payments, and to avoid late fees and extra charges and possible disconnection.