FSC clients still satisfied with certification – Results from our 2022 Global Client Survey

The Forest Stewardship Council (FSC) conducts the Global Client Survey every two years to assess how our certificate holders and promotional licence holders perceive FSC.

The results give us a better understanding of our stakeholders’ needs and how certification trends are changing over time.

The learnings are vital to our continual improvement of the FSC certification system. This year 8,975 Chain of Custody and Forest Management Certificate Holders and 323 Promotional Licence Holders participated in the survey – the highest participation rate in recent years. Our sincere gratitude goes out to all respondents who filled out the survey and contributed to this outcome.

The results of the 2022 FSC Global Client Survey show that about half of FM and CoC Certificate Holders surveyed perceive FSC certification as valuable for its role in protecting forest ecosystems and preventing deforestation and forest degradation, while others value improved market access and brand image, among other factors. Nearly 90 per cent of Promotional Licence Holders believe the FSC licence will help build their brand image and sustainability credentials. Most surveyed certificate and licence holders believe the importance of FSC certification will increase in the next two years.

Overall satisfaction among FSC certificate and promotional licence holders is high. Compared to surveys taken in 2016 and 2018, there was a sustained increase in the percentage of very satisfied certificate and promotional licence holders while the overall satisfaction level increased sharply between 2016 and 2018 and was maintained had no significant change between 2018 and 2022. In addition, the Net Promoter Score (NPS), which measures how willing respondents are to recommend an organization, was positive for all respondent groups.

Regarding renewal intentions, 85 per cent of FM and CoC Certificate Holders and 78 per cent of FSC Promotional Licence Holders plan on renewing their certifications.
more at: https://fsc.org/en/newscentre/fsc-clients-still-satisfied-with-certification-results-from-our-2022-global-client

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