Postal Regulator Releases Report Evaluating USPS FY 2023 Performance Report and FY 2024 Performance Plan
The Commission’s in-depth analysis reviewed the Postal Service’s four performance goals: 1) High-Quality Service, 2) Excellent Customer Experience, 3) Safe Workplace and Engaged Workforce, and 4) Financial Health. Overall, in FY 2023, the Postal Service did not meet any of its performance goals. Specifically, *The Postal Service did not meet six of eight public performance indicators for the High-Quality Service performance goal, which measures on-time delivery of mail and packages. *The Postal Service did not meet three of the eight performance indicators for the Excellent Customer Experience performance goal, which measures customer satisfaction. *The Postal Service did not meet any of the performance indicators for the Safe Workplace and Engaged Workforce and Financial Health performance goals.