L&D Activities Led by AI? No Thanks, Say Workers in New Wiley Survey
Workers express little interest in seeing learning and development (L&D) activities taken over by artificial intelligence (AI), according to new survey data from Wiley. Nearly six in ten respondents (59%) in the latest Wiley Workplace Intelligence report, Artificial Intelligence in Learning and Development: Five Surprising Facts You Need to Know, say they prefer to see an instructor—in-person or virtual—direct their workforce development learning, while only 7% prefer AI-directed learning. In addition, the vast majority (87%) of respondents say they want the L&D content to be developed by a subject matter expert as opposed to AI technology (12%). “When it comes to learning and development, employees crave a human connection,” said Dr. Mark Scullard, senior director of product innovation at Wiley. “They want a person to create and lead their instruction, even if it’s in an online setting.”