Mail Service Faster, More Reliable In Fiscal Year 2022
“We’ve made tremendous progress improving our service performance in the past year thanks to investments under our Delivering for America plan and an organization-wide commitment to better serving our customers,” said Louis DeJoy, Postmaster General and CEO. “We are headed in the right direction but there is more work to be done to deliver the reliable service the American people expect and deserve.” Final FY2022 USPS service performance scores showed: *First-Class Mail: 91.0 percent of First-Class Mail delivered on time against the USPS service standard, an 8.3 percentage point improvement from FY21 (82.7 percent). *Marketing Mail: 93.3 percent of Marketing Mail delivered on time against the USPS service standard, a 5.7 percentage point improvement from FY21 (87.6 percent). *Periodicals: 83.7 percent of Periodicals delivered on time against the USPS service standard, a significant 8.1 percentage point increase over FY21 (75.6 percent).