Paper or Digital Bills and Statements: What Do U.S. Consumers Prefer?
Companies and organizations continue to promote the switch from print to digital forms of communication but is this cost-cutting in the best interests of the customer? Based on a June 2017 U.S. survey¹, 90% of respondents felt they should have the right to choose how they receive communications (printed or electronic) from financial organizations and service providers, and 83% thought consumers should not be charged more for choosing a paper bill or statement. However, corporations are increasingly charging their customers for paper statements.