Digital or Paper Communications? Campaign Fights for Right to Choose
Do you prefer to receive important documents digitally or on paper? Either way, we believe you should be able to choose. Unfortunately, corporations don’t often give consumers a choice between digital and paper communications. The default is frequently digital, and consumers can find it difficult to revert to paper communications. To make matters more challenging, the choice to receive paper often comes at a cost. Keep Me Posted advocates for your right to choose how you receive information — printed or digitally. The campaign also asks companies to eliminate the extra fees associated with paper communications and to ask consumers for consent before replacing paper with digital documents. “We are a pro-citizens’-rights campaign. We are standing up for people who may be disadvantaged by their lack of choice on how to receive important communications, and for people who don’t agree to the switch to digital that is being imposed on them,” says Phil Riebel, president of Two Sides North America, the organization that developed and operates the North American campaign. “Our goal is to generate grassroots support to protect the consumer’s right to choose between paper, digital and any other available delivery method,” says Riebel. “We present independent research to quantify negative impacts and penalties for consumers who are denied paper communications, and we monitor service providers’ digital communication policies, both to educate consumers and to urge companies to do the right thing by giving consumers free and viable choices.” Click read more below for additional detail.