PRC Questions the Reliability of USPS Service Performance Measurement System

The Postal Regulatory Commission has opened an inquiry into the Postal Service’s internal Service Performance Measurement (SPM) system for Market Dominant mail products. The Commission’s goal in this proceeding is to address concerns that the SPM may not accurately represent customer experience in the current environment.

The Commission intends to carefully examine how measurements reported by the SPM are derived and whether the SPM is currently producing accurate, reliable, and representative results as the law requires. If the Commission’s review reveals that the SPM is not producing accurate, reliable, and representative results, the Commission would identify changes to the SPM to align it with legal requirements.
more at: https://www.prc.gov/press-releases/prc-questions-reliability-usps-service-performance-measurement-system/5402

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