RRD Releases Five Trends Advancing Financial Services in 2022
R.R. Donnelley & Sons Company unveiled five trends expected to shape financial services institutions for the second half of the year. RRD is the leading trusted advisor to securely deliver communication and transactional documents for the financial services industry, giving the company unique insight into the challenges and opportunities. RRD has identified five trends leading the transformation of the financial services industry, including: Trend #1: Growing Consumer Demand for Mobile, Self-Service Transactions Drives Tech Investment - The pandemic increased the appeal of self-service offerings, with customers expecting a minimal touch, mobile-based solution to meet their financial needs. Trend #2: Attracting Customers in a Competitive Banking Space Means Meeting Them Where They Are - A crowded banking industry creates tough competition for attracting and retaining customers, therefore knowing your customer and their channel preference is critical to reaching them successfully.